Fix it now, or reach a human.
Guides for common problems, the files our engineers may ask you for, and a line to the people who built the system, open 24 hours a day.
Guides, step by step.
Every guide is in Arabic and English and shows when it was last updated.
All guides · 2 →Versioned, with dates.
Install only what a guide or our support team points you to.
| File | Version | Size | Released | Download |
|---|---|---|---|---|
| AnyDeskFor a remote support session. Run it only when our support team asks you to. | — | — | — | Open |
What support answers most.
Support When can we reach support?
Any time. Support runs 24 hours a day, every day, in Arabic and English. Call us or message us on WhatsApp at +962 79 500 5767.
Support What is the fastest way to get help?
If a branch cannot trade, call us: the phone is answered around the clock. For anything else, open a ticket on this page, or message us on WhatsApp with a photo of the screen.
Remote support Can you connect to our computer remotely?
Yes, with AnyDesk. Our guide shows the four steps: download it, give our engineer your address, accept the connection, and end the session whenever you want.
BranchPOS What happens when the internet goes down mid-service?
Nothing visible. The terminal holds the catalogue and the open tickets locally, keeps taking payments and printing, and queues everything for the central database. When the line returns the queue replays in order — no re-keying, no lost sales.
ELTS Dine-In What happens if a tablet is dropped or dies mid-service?
Nothing is stored only on the tablet. Pick up another one, log in, and every open table is exactly where it was — the state lives on the branch server.
Tickets Can we send photos or screen recordings?
Yes. Send them on WhatsApp to +962 79 500 5767 with your ticket number, and our team adds them to the ticket.
Tell us what stopped working.
For existing clients. If a branch cannot trade, choose Critical and call us as well: we do not wait for an email queue.
| Severity | Meaning | First response |
|---|---|---|
| Critical | A branch cannot trade | Within 1 hour, 24/7 |
| High | A function is unusable, but there is a workaround | Within 4 working hours |
| Normal | Something is wrong, but trading continues | Within 1 working day |
| Request | A change, a report or a new user | Within 3 working days |