Every call, one screen, one record.
Ordering lines and collections floors run on the same idea: the caller is recognised, the agent works one queue, and every call leaves a record. Call-Center POS takes orders from the phone and the marketplaces; TahseelPro runs collections; both connect to your phone system.
- Caller ID
- With history
- Telephony
- Grandstream
- Messages
- SMS · WhatsApp
- Languages
- AR / EN
What slows a busy line down.
Agents typing into three systems
A tablet per marketplace, a spreadsheet for addresses, the till for the order — every call means copying the same details between screens.
FixOne queue for phone and marketplace orders in Call-Center POS, with the customer, their addresses and their history on screen when the call arrives.
Nobody knows who called or what was promised
Calls are not linked to customers, so a complaint or a promise to pay depends on someone's memory.
FixEvery call is logged against the customer or the case, with the agent, the time and the outcome.
No view of the queue
Supervisors cannot see which orders are waiting, which are late, or what each agent has handled today.
FixLive queues show every order or case with its status and time, and reports show each agent's work.
Phones and software that don't talk
The phones ring on one system and the orders live in another, so the agent types the caller's number by hand.
FixCaller ID and call logging through your Grandstream phone system, so the number and the history arrive together.
One ring. One record.
Select a kind of call to follow it through the system.
- 01 · Ring
Grandstream
The call rings and Call-Center POS shows the caller, their addresses and their last orders.
- 02 · Order
Call-Center POS
The agent takes the order from the central menu, with the branch's prices and the delivery fee.
- 03 · Route
Call-Center POS
It goes to the branch that can deliver it soonest, by area, load and prep time.
- 04 · Update
SMS · WhatsApp
The customer gets a confirmation, and a message when the driver arrives.
In practiceRepeat customers are the quickest: everything is already on screen.
- 01 · Arrive
Talabat · MyThings
The order arrives in the same queue as the phone orders, marked with its channel.
- 02 · Kitchen
BranchPOS
It prints at the branch like any other ticket.
- 03 · Status
Call-Center POS
Accepted, preparing and ready go back to the marketplace automatically.
- 04 · Ledger
ELTS ERP
The commission is recorded, so the branch's margin is real.
In practiceNo tablet to watch, nothing to re-type.
- 01 · Queue
TahseelPro
The agent's queue is ordered by due date and likelihood to pay.
- 02 · Call
Grandstream
One click dials the debtor, and the call is logged on the case.
- 03 · Outcome
TahseelPro
The outcome is picked from a fixed list; a promise to pay is recorded with its date and amount.
- 04 · Follow-up
TahseelPro
A reminder goes out before the date; a broken promise is back in the queue the next morning.
In practiceNothing depends on an agent remembering.
- 01 · Queues
Call-Center POS · TahseelPro
Waiting, late and open items, live.
- 02 · Agents
Reports
Calls, orders and promises per agent, comparable across the team.
- 03 · Channels
Call-Center POS
Volume and commission per channel — which platform is worth it.
- 04 · Audit
TahseelPro
A per-case contact history, exportable for complaints and regulators.
In practiceThe month-end report is already built.
What a call centre runs.
An ordering line starts with Call-Center POS, a collections floor with TahseelPro. Many run both.
- P-02
Call-Center POSOrdering lines
Phone and marketplace orders in one queue, routed to the right branch.
Product page → - P-04
TahseelProCollections floors
Portfolios, agent queues, promises to pay and a contact history on every case.
Product page → - P-06
ELTS Delivery ManagerYour own drivers
For ordering lines that deliver with their own drivers.
Product page → - C-00
ELTS ERPPostings
Revenue, commission, receipts and costs in the same ledger.
Product page →
Tell us how your lines work today.
How many agents, which channels, which phone system — and we'll show you the same shift in our software.