Fig. 01 — The operating layer for Jordanian business Est. 2018 · Amman — JO

Software that behaves like infrastructure.

Seven products that work as one system: tills, tablets, call centres, delivery, ERP and collections — one vendor to call. On your own servers or hosted by us, supported 24/7 in Arabic and English from Amman.

At a glance
Founded
2018
Products
7
Support
24/7
Languages
AR / EN
Fig. 02 — Platform atlas

Every product wired to the same ledger.

Select a node to read its spec. Solid lines carry orders; dashed lines carry money and stock.

Spec sheet · P-01

BranchPOS

The till. Runs a full catalogue locally, takes payment with the network down, and reconciles to ERP the moment it is back.

Open product page →
Runs on
Windows POS terminal, 15" touch
Offline
Full sale and print; syncs on reconnect
Peripherals
80mm thermal printer, cash drawer, scanner, scale
Languages
Arabic / English, right-to-left correct
Writes to
ELTS ERP (sales, stock, shifts)
Spec sheet · P-03

ELTS Dine-In

Waiter tablets with coursing, holds and split bills. Fires to the right kitchen printer without a second thought from the floor.

Open product page →
Runs on
Android rugged tablet, 10"
Features
Coursing, holds, transfers, split bills
Kitchen
Per-station printer routing
Network
Branch Wi-Fi first, cloud optional
Writes to
BranchPOS order queue
Spec sheet · P-02

Call-Center POS

One queue for phone orders and marketplace orders, routed to the nearest branch and out to a driver.

Open product page →
Integrations
Talabat, MyThings and more
Routing
By zone, branch load and prep time
Telephony
Caller ID with order history
Dispatch
Own drivers, Delivery Manager or Mishwar
Writes to
ELTS ERP and the branch order queue
Spec sheet · C-00

ELTS ERP

The back office everything else writes into: inventory, accounting, purchasing and HR. One day-end close for every branch.

Open product page →
Modules
Inventory, GL, AP/AR, purchasing, HR
Database
SQL Server, on-premise
Close
Per-branch and consolidated day-end
Reporting
Branch P&L, stock variance, shrinkage
Feeds from
Every ELTS product
Spec sheet · P-05

Mishwar

Services and stores marketplace with its own driver fleet, sharing the order ledger with the merchant's own till.

Open product page →
Status
Pilot running in Amman
Apps
Customer, driver, merchant
Dispatch
Zone, distance and driver load
Merchants
ELTS and non-ELTS tills
Writes to
ELTS ERP (fees, settlements)
Spec sheet · P-06

ELTS Delivery Manager

For businesses that run their own drivers: delivery orders come in, drivers are assigned, and every run is tracked.

Open product page →
For
Businesses with their own drivers
Orders from
Call-Center POS and BranchPOS
Tracks
Driver, run and delivery time
Spec sheet · P-04

TahseelPro

Collections built for the Jordanian market: portfolios, agent queues, promises-to-pay and the reporting lenders ask for.

Open product page →
Delivery
SaaS or on-premise
Workflow
Portfolio → queue → contact → promise-to-pay
Audit
Every contact attempt logged with its outcome
Reporting
Recovery rate, ageing, agent KPIs
Reads
ELTS ERP receivables
Fig. 03 — Your operation

Pick what you run. See the screen your staff would touch.

Four operations, four configurations of the same products. The console shows a simplified sample of the screens your staff use.

Configuration R-01

Branches, tables and delivery on one order flow

Dine-in tablets, the front counter and the call centre all write to the same order queue, so the kitchen sees one list and finance sees one day-end.

01 BranchPOS Front counter
02 ELTS Dine-In Table service
03 Call-Center POS Delivery & Talabat
Offlinekeeps selling when the internet drops
1 queuefor counter, tables and delivery
BranchPOS — Amman main branch Shift 2 · Cashier 04
GrillsMezzeSandwichesDrinks
Mixed grill12.50
Shish tawook8.00
Kebab plate9.75
Hummus2.50
Fattoush3.25
Moutabal2.75
Chicken wrap4.50
Fries1.75
Lemonade2.00
Order · Table 12 #4821
1×Mixed grill12.50
2×Hummus5.00
1×Fattoush3.25
3×Lemonade6.00
Subtotal26.75
Tax 16%4.28
TotalJOD 31.03
Send to kitchen
Configuration R-02

Central pricing, offline tills, a close that balances

Price and stock are set once in ERP and pushed to every branch. Tills keep scanning through an outage and reconcile the moment they reconnect.

01 BranchPOS Every till
02 ELTS ERP Stock & pricing
03 Hardware Terminals & scanners
Centralprices set once for every branch
Offlinetills keep scanning in an outage
BranchPOS — Retail lane 3 Till 03 · Supervisor
ScanGroceriesHouseholdReturns
Olive oil 1L6.90
Rice 5kg8.40
Detergent3.60
Milk 1L0.95
Eggs 303.20
Sugar 2kg1.85
Tea 500g4.10
Tissues2.40
Bags0.10
Basket · Lane 3 #90217
1×Rice 5kg8.40
2×Olive oil 1L13.80
1×Detergent3.60
6×Milk 1L5.70
Subtotal31.50
Tax 16%5.04
TotalJOD 36.54
Take payment
Configuration R-03

Portfolios, agents and promises — with an audit trail

TahseelPro organises cases by portfolio and agent, records every contact attempt and promise-to-pay, and reports in the shape Jordanian lenders expect.

01 TahseelPro Case management
02 Call-Center POS Dialler & queues
03 ELTS ERP Postings & receipts
Everycontact attempt logged with its outcome
Excelportfolio import from CSV or Excel
TahseelPro — Portfolio 7 Agent queue · 41 open
Due todayPromisedBrokenLegal
Case 10442480.00
Case 104511,250.00
Case 10460310.50
Case 1047895.00
Case 104802,140.00
Case 10491760.25
Case 10502155.00
Case 105173,020.00
Case 10520620.00
Case 10451 · A. Haddad P-07
—Principal outstanding1,100.00
—Accrued fees150.00
PTPPromise 15 Aug400.00
Log3 contacts this week—
Subtotal1,250.00
Tax 16%0.00
TotalJOD 1,250.00
Log promise to pay
Configuration R-04

Dispatch, fleet and merchants in one console

Mishwar takes the order, picks the driver and tracks the run — while the merchant's own ELTS till sees the same order it would see from the counter.

01 Mishwar Marketplace & fleet
02 Call-Center POS Order intake
03 BranchPOS Merchant side
Liverun tracking for every driver
4delivery platforms connected
Mishwar — Dispatch console Amman zone · 18 drivers
UnassignedEn routeDeliveredIssues
Run 77122.5 km
Run 77134.1 km
Run 77141.2 km
Run 77156.8 km
Run 77163.3 km
Run 77170.9 km
Run 77185.2 km
Run 77192.0 km
Run 77207.4 km
Run 7713 · Jabal Amman D-24
1×Pickup · Rainbow St branch0.0 km
2×Drop · Weibdeh4.1 km
ETADriver 24 · Nael11 min
FeeDelivery charge2.20
Subtotal2.20
Tax 16%0.35
TotalJOD 2.55
Assign driver
Fig. 04 — Integrations

Connected to what you already use.

Delivery platforms, card terminals, messaging and devices, connected out of the box. Need another one? We add it on request.

Delivery platforms
  • Talabat
  • MyThings
  • Location Delivery
  • Top Delivery
Payments
  • Bank card terminals
  • Network POS
  • MEPS
  • CSE
Messaging
  • SMS
  • WhatsApp
  • Meta
  • Email
Devices
  • Grandstream — telephony
  • ZKTeco — attendance
  • Hikvision — cameras
  • Dahua — cameras
Fig. 05 — Deployment

Your servers or ours. Your data either way.

Most ELTS systems run on Windows Server and SQL Server in your own building. Prefer not to run servers? Some products are also hosted by us. Either way, support is 24/7.

01 — On-premise
Your servers

Windows Server and SQL Server in your own building. The data stays with you.

02 — Hosted
Our servers

TahseelPro and Mishwar can run hosted by ELTS, with nothing to install.

03 — Branch
Offline-first

Tills and tablets keep working on the branch network when the internet drops, then catch up.

04 — Support
24/7

Arabic and English, by phone, WhatsApp or an AnyDesk remote session.

  • SQL Server
  • Arabic / English
  • AnyDesk remote support
  • Amman, Jordan
Fig. 06 — Hardware

Specified against the software that runs on it.

Open store

Bring us your worst Thursday night.

Thirty minutes with the engineers who wrote it. Arabic or English, on site or on a call.

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