Every contact logged. Every promise tracked.
TahseelPro organises portfolios by agent and status, records every attempt and its outcome, and produces the reporting Jordanian lenders and regulators expect — without a month-end spreadsheet exercise.
- Contact history
- Every attempt
- Promises
- Tracked to the date
- Delivery
- Hosted or on-premise
- Languages
- AR / EN
Where recovery quietly leaks.
Portfolios living in spreadsheets
One file per portfolio, copied and renamed, with the current version being whichever one the supervisor has open.
FixOne import, one record per case, allocation by agent and status — with a version history instead of file names.
Promises tracked in notebooks
A promise to pay on the 15th exists only in an agent's handwriting, so nobody follows it up when the 15th passes.
FixPromises are records with dates and amounts; broken promises appear in a queue automatically the next morning.
No contact history you can defend
When a customer complains — or a regulator asks — nobody can prove what was said, when, or by whom.
FixEvery attempt is logged with agent, time, channel and outcome, and the history is exportable per case.
Monthly reporting rebuilt by hand
Recovery rate, age of debt and agent performance assembled from exports each month, differently each time.
FixStanding reports generated from the live ledger, in the format your board and the regulator already accept.
From import to recovery.
Select a stage to follow a case through the system.
- 01 · Receive
TahseelPro
The portfolio file is mapped to fields once; the mapping is saved for the next batch.
- 02 · Check
TahseelPro
Duplicates, missing contacts and impossible balances are flagged before the batch is committed.
- 03 · Allocate
TahseelPro
Cases are shared out by rule: balance band, area, age of debt or agent skill.
- 04 · Live
Agent queues
Agents see their queue ordered by due date and likelihood to pay, not alphabetically.
In practiceThe mapping is saved, so the next batch is quicker.
- 01 · Dial
Grandstream
One click dials from the case, and the call is attached to the record.
- 02 · Script
TahseelPro
The agent sees the balance, the history and the approved script for this case type.
- 03 · Outcome
TahseelPro
The outcome is picked from a fixed list — no free-text-only notes that cannot be reported on.
- 04 · Next
TahseelPro
The next action is scheduled by outcome, respecting do-not-contact windows.
In practiceEvery call ends as a record, not a memory.
- 01 · Record
TahseelPro
Date, amount and method captured as a promise against the case.
- 02 · Remind
SMS · WhatsApp
A reminder goes out before the date, by message or an agent's call, as your policy says.
- 03 · Match
ELTS ERP
The receipt is matched to the promise and the case; part payments are handled.
- 04 · Escalate
TahseelPro
Broken promises appear in their own queue the next working morning.
In practiceNothing depends on an agent remembering.
- 01 · Criteria
TahseelPro
Cases that meet your escalation criteria are proposed, not escalated silently.
- 02 · Pack
TahseelPro
Contact history, statements and balance assembled into one export.
- 03 · Track
TahseelPro
The case moves to a legal status with its own workflow and costs.
- 04 · Ledger
ELTS ERP
Legal costs and recoveries are posted against the portfolio.
In practiceLegal costs stay with the portfolio, not in overheads.
- 01 · Live
TahseelPro
Recovery rate, age of debt and roll rates computed continuously, not at month end.
- 02 · Agents
TahseelPro
Contacts, promises kept and amounts collected per agent — comparable across the team.
- 03 · Board
TahseelPro
The standing portfolio report, in the format your board already reads.
- 04 · Audit
TahseelPro
A per-case contact export for complaints, disputes and regulators.
In practiceThe month-end exercise disappears.
What a collections operation runs.
TahseelPro stands alone. ELTS ERP joins when you want receipts and legal costs in the same ledger.
- P-04
TahseelProCase management
Portfolios, queues, promises, escalation and portfolio reporting.
Product page → - C-00
ELTS ERPPostings
Receipts, legal costs and portfolio accounting in the same ledger.
Product page → - —
GrandstreamTelephony
Click-to-call and call logging through your phone system.
- H-00
HardwareAgent desks
Workstations, headsets and the power backup that keeps a floor working.
Get a quote →
See your own portfolio in it.
After a first call, we load a masked sample of your portfolio into a demo, so you see your own ageing and your own agent queues.