Report a problem so we can fix it fast
What to tell us when something goes wrong, so that the first person who reads your ticket can start fixing it.
If a branch cannot trade, do not wait for a reply to a ticket: call us on +962 79 500 5767. The phone is answered 24/7.
Say where it happens
The company, the branch and the device: "Downtown branch, till 2" is enough.
Say what you saw
The exact message on the screen, and what you were doing when it appeared. A photo of the screen is often quicker than typing it: send it on WhatsApp with your ticket number.
Say what you already tried
Restarting the program, restarting the device, checking a cable or the network. It saves the engineer asking.
Choose the right severity
Critical means a branch cannot trade. Use it only for that, and call us as well. The other levels, and how quickly we respond to each, are in the table on the support page.