Dispatch, drivers and money on one ledger.
Run your own drivers with ELTS Delivery Manager, or put orders into the Mishwar marketplace pilot with its own fleet. Either way the order, the driver and the cash sit in the same ledger as the counter, and settlement posts itself.
- Own drivers
- Delivery Manager
- Marketplace
- Mishwar pilot
- Platforms
- 4 connected
- Languages
- AR / EN
What breaks at scale in delivery.
No honest cost per delivery
Driver hours, fuel and idle time sit in one bucket, so nobody knows whether a long run at peak makes money.
FixEvery run is recorded — pickup, departure and delivery times — and its fee and cost post against the branch or the zone.
Dispatch by instinct
A supervisor assigns runs by looking at a map and knowing which driver answers the phone.
FixOne list of waiting orders and free drivers; assign in two taps, with the supervisor able to reassign at any point.
Drivers' cash settled from memory
Cash on delivery collected all evening, handed over at midnight, and counted against nothing.
FixEach driver's float and every collection are recorded, and the shift closes with a settlement that shows any difference.
Merchant orders disconnected from the merchant's till
A merchant prints a slip from the delivery app and re-types it into their own system, so stock and orders never agree.
FixOn Mishwar, orders for merchants on ELTS land in their ticket stream directly; others print with a reference they can reconcile.
One order, four hand-offs.
Select a stage to follow a delivery through the system.
- 01 · Order
Call-Center POS · BranchPOS
Delivery orders arrive from the call centre and the branch tills, in one list.
- 02 · Assign
ELTS Delivery Manager
Pick the order, pick the driver: the list shows who is free and who is on a run.
- 03 · Run
ELTS Delivery Manager
Pickup, departure and delivery times are recorded for the run.
- 04 · Settle
ELTS Delivery Manager
Each driver's cash is settled at the end of the shift and posted to ELTS ERP.
In practiceAvailable today, for businesses that run their own drivers.
- 01 · Order
Mishwar
The customer orders in the app, or an agent takes it by phone through Call-Center POS.
- 02 · Merchant
BranchPOS
The order reaches the merchant's till or printer with its channel and target time.
- 03 · Accept
Mishwar
The merchant accepts with a prep estimate, which sets when a driver is needed.
- 04 · Ledger
ELTS ERP
Order value, commission and delivery fee recorded when the order is created.
In practiceMishwar is a pilot running in Amman.
- 01 · Pool
Mishwar
Eligible drivers filtered by zone, current load and vehicle.
- 02 · Rank
Mishwar
Ranked by distance to the pickup and whether they fit the prep window.
- 03 · Offer
Driver app
Offered with distance, fee and drop area; a decline goes straight back to the pool.
- 04 · Override
Dispatch console
The supervisor can reassign at any point, with the reason recorded.
In practiceA supervisor can always override, with a reason.
- 01 · Pickup
Driver app
Arrival and collection are stamped; waiting time at the merchant is recorded separately.
- 02 · Track
Mishwar
The customer sees progress; dispatch sees the runs at risk of running late.
- 03 · Drop
Driver app
Delivery confirmed with proof; cash collected if it is cash on delivery.
- 04 · Cost
ELTS ERP
Distance, time and the driver's rate post as the real cost of that run.
In practiceCash on delivery is recorded against the driver.
- 01 · Accrue
ELTS ERP
Every run accrues the merchant's payout, the commission and the driver's earning as it completes.
- 02 · Statement
ELTS ERP
Merchant and driver statements per period, itemised by run.
- 03 · Pay
ELTS ERP
A payout batch for the bank; cash on delivery reconciled against driver floats.
- 04 · Dispute
Mishwar
Any line traces back to the run, its times and its proof of delivery.
In practiceDisputes settle from the record, not from memory.
What a delivery operation runs.
Delivery Manager for your own drivers today; Mishwar for the marketplace, piloting in Amman with real merchants and drivers.
- P-06
ELTS Delivery ManagerYour own drivers
Dispatch, run tracking and each driver's cash settled at the end of the shift.
Product page → - P-05
MishwarMarketplace & fleet · pilot
Customer, driver and merchant apps with dispatch and settlement.
Product page → - P-02
Call-Center POSPhone intake
Phone and marketplace orders into the same dispatch queue.
Product page → - C-00
ELTS ERPFees & settlement
Commission, driver earnings, payouts and the real cost per run.
Product page →
Show us how your deliveries run today.
Your own drivers, a marketplace, or both — thirty minutes with an engineer, and we'll show you the same evening in our software.