What happens to what you send us
A short notice for the forms on this site: demo requests, questions, tender and partnership enquiries, quote requests, support tickets and job applications. The full detail is in the privacy policy.
Your message is saved in our own system and emailed to our team so that someone can reply, usually within one working day; a support ticket is answered as the table on the support page sets out. We keep an enquiry for up to 24 months after our last contact, unless it becomes an order, and a job application for 12 months.
1. Where it goes
When you send a form, it is saved in the website's database on our server with a reference number, which you see on the confirmation page. A copy is emailed to our team at info@eltsjo.com.
2. What we do with it
We use it to reply, arrange a demonstration, prepare a quotation and follow it up, to fix the problem a support ticket reports, and to consider you for a role. We don't add you to a mailing list, and we don't pass your contact details to manufacturers or distributors.
3. Support tickets
A ticket describes a problem with an ELTS system your organisation uses. Describe the problem, not your customers: please don't put your customers' personal data, passwords or card numbers in a ticket.
The form takes no attachments. Photos and screenshots go on WhatsApp with the ticket number, and a remote session happens only when you accept it, so the website never stores pictures of your screen.
4. Job applications
Your CV is kept in a folder of its own on our server, which is never published on the website. Only ELTS staff signed in to the site's administration area can open it, and the email to our team does not carry it.
An application and its CV are deleted automatically 12 months after you send them. Ask us to delete them sooner, and we will.
5. Who can see it
ELTS staff who handle enquiries, through the site's password-protected administration area and the team mailbox.
6. How long we keep it
Up to 24 months after our last contact with you. If the enquiry leads to an order, the records connected with it are kept for as long as accounting and tax law requires.
A support ticket is part of the support records for your organisation, kept for as long as our agreement lasts and afterwards for as long as accounting and tax law requires.
A job application and its CV: 12 months after you send them, then they are deleted automatically.
7. Changing your mind
Ask us at info@eltsjo.com to delete an enquiry, quoting its reference number if you have it, and we will, unless we must keep it for a legal or accounting reason. In that case we will tell you which reason, and for how long.
Write to info@eltsjo.com or call +962 79 500 5767, including to use any of your data rights. We reply in Arabic or English within one working day.