TahseelPro
Collections built for the Jordanian market: portfolios, agent queues, structured promises-to-pay and a contact history you can defend on every case — with the reporting lenders and regulators ask for.
- Contact history
- Every attempt
- Import
- CSV or Excel
- Languages
- AR / EN
- Delivery
- Hosted or on-premise
What a collections floor actually needs.
Portfolios, not spreadsheets
One import, one record per case, and allocation by balance band, area, age of debt or agent skill — with a version history instead of file names.
Structured promises to pay
Date, amount and method captured against the case, a reminder before the date, and a broken-promise queue the next morning.
A contact history you can defend
Every attempt stamped with agent, time, channel and an outcome from a fixed list — exportable per case for complaints or regulators.
Compliance built into the workflow
Do-not-contact windows, attempt limits per period and approved scripts per case type — enforced by the system, not left to training.
Escalation with an evidence pack
Cases that meet your criteria are proposed for legal action with the contact history, statements and balance assembled into one export.
Reporting that is already built
Recovery rate, age of debt, roll rates and agent KPIs computed continuously — the month-end assembly exercise disappears.
The screens your team will use.
Simplified drawings of the real screens. Screenshots will replace them.
Fits the systems you already run.
Written and maintained by us — not a plug-in that breaks when someone else's API changes. Need one that isn't listed? We add it on request.
- SMS Promise reminders and payment confirmations Available
- WhatsApp Reminders and messages to debtors Available
- Email Statements and letters Available
- Grandstream Click-to-call and call logging Available
- ELTS ERP Receipts, legal costs and portfolio accounting Built in
- Core banking or loan system Portfolio and balance import, receipt feedback On request
- Payment links Payment links sent to the debtor On request
For the person who will run it.
- Delivery
- Hosted by ELTS, or on-premise on your servers
- Platform
- SQL Server database; agents work in a web browser
- Import
- CSV or Excel with a saved field mapping, checked before it is committed
- Allocation
- By balance band, area, age of debt, skill or in turn
- Compliance
- Do-not-contact windows, attempt limits, approved scripts
- Audit
- Every status change and contact stamped and kept
- Reporting
- Recovery, age of debt, roll rate, agent KPIs, per-case export
- Languages
- Arabic (right-to-left) and English, switchable per user
- Security
- Role-based access, per-portfolio permissions, a full audit log
- Support
- 24/7, every day — phone, WhatsApp and AnyDesk remote sessions, in Arabic and English
Licensed per seat, not per case.
Every plan includes the full feature set in Arabic and English, installation, training and 24/7 support. What changes is scale, and how much we run for you.
Small team
- Portfolios, queues and promises
- Contact history and per-case export
- Standard report pack
- Hosted by ELTS
- 24/7 support
Collections floor
- Larger agent teams
- SMS, WhatsApp and telephony
- Compliance rules set up
- Legal escalation workflow
- Receipt matching with ELTS ERP
Enterprise
- Any number of agents and portfolios
- Core banking integration
- Written service levels (SLA)
- On-premise or dedicated hosting
- Quarterly review with our engineers
What buyers ask first.
01 Do we need any other ELTS product to use it?
No. TahseelPro stands alone. ELTS ERP adds receipt matching and legal-cost accounting, but it is not required.
02 Can it import from our core banking system?
In most cases, yes — we map an export from your system once and reuse the mapping. A direct integration is a scoped piece of work rather than a standard connector.
03 How does it handle compliance rules?
Do-not-contact windows, attempt limits and approved scripts are configured per case type and enforced in the workflow, so an agent cannot breach them by accident.
04 Hosted or on-premise — which is better for us?
If your policy or regulator requires the data to stay on your infrastructure, on-premise. Otherwise hosting gets you live faster and we look after the backups. The product is the same either way.
05 What does the regulator see?
A per-case export with every contact attempt, its outcome and the agent responsible, plus the standing portfolio reports. It takes a minute, not a week.
See your own portfolio in it.
After a first call, we load a masked sample of your portfolio into a demo, so you are looking at your own book rather than a sample one. Please don't send debtor details through this form.
- Amman — Jordan
- info@eltsjo.com
- +962 79 500 5767
- Arabic or English · Reply within one working day