Two ways to deliver
Delivery apps such as Talabat bring you customers you would not otherwise reach, and many of them deliver the order with their own riders. Your own drivers cost you wages, vehicles and management, but the service, the timing and the customer relationship stay yours. For a lot of restaurants the answer is not one or the other, but both.
One queue for every order
The trouble starts when orders arrive on several screens: a tablet for each app, a phone that rings, a website. Orders get missed or typed in twice, and each branch sees a different picture. Bring every channel into one queue, routed to the branch that will cook each order, so the kitchen works from one list.
Call-Center POS does this for phone and marketplace orders: one queue, routed to the right branch.
Dispatch your own drivers deliberately
Once an order is ready, someone has to decide which driver takes it, in what order and on which route. Doing that from memory works with three drivers and fails with ten. Dispatch from the system, so you can see who is out, who is back and how long each run took.
Settle the cash every shift
Drivers who collect cash on delivery need a settlement at the end of each shift: what they took out, what they collected and what they brought back. Settle from the system's own record of each run rather than from a notebook, and any difference shows up the same day.
Where our products fit
ELTS Delivery Manager is for businesses that run their own drivers: dispatch, run tracking and the drivers' cash settlement. Mishwar is our delivery marketplace, now running as a pilot in Amman. If you are working out how to run both, talk to us.